Frequently Asked Questions
HOW DOES THE CUSHION ATTACH TO THE SEAT?
The non-slip material on the back of each cushion keeps it from sliding around on your seat while you are sitting on it. With every cushion you purchase, you receive two elastic straps that connect with hook/loop fasteners at each end. Wild Ass recommends the use of both straps. Simply slide the straps under the seat or take the seat off and wrap the straps around the seat and through the four openings in the cover. Be sure the straps are UNDER the bladder when you do this.
WHAT WILL COME WITH THE CUSHION WHEN I BUY IT?
With every cushion, we include a packet containing everything needed for use. You will receive the user’s manual, two straps, two peel and stick patch repair patches to use in case of a puncture, and of course a Wild Ass sticker.
HOW DO I ADJUST THE CUSHION?
Each cushion has one valve that you simply twist open and inflate by mouth. Once your seated on the cushion, twist the valve open to release air. No tools necessary!
HOW DO I KNOW HOW MUCH AIR TO PUT IN THE CUSHION?
It does not take much air to properly inflate your cushion! Everyone is different, so we recommend inflating the cushion half way & letting air out from there. You should not feel the hard points of the seat itself, but you also should not feel as though you are sitting on a bubble and feeling unstable. In this case, less air is more! TIP – If you have to adjust your mirrors, you probably have too much air in the cushion.
HOW MUCH HEIGHT DOES THE CUSHION ADD TO THE SEAT?
We understand that for many riders, they don’t want to be raised up off their seat any higher. The amount of air needed for the cushion to function properly will hardly put you ¼ inch higher. You should not need to adjust any mirrors once on the cushion.
However, if you are looking to add some height to the seat, you are always able to put more air in the cushion.
When properly inflated, the interconnected air cells will direct air to the rear of the cushion when you put your legs down. Essentially not interrupting with your ability to touch the ground.
WHAT ARE THE DIFFERENCES IN THE MATERIALS? WHY SHOULD I CHOOSE ONE MATERIAL OVER ANOTHER?
The materials are rider specific and each one provides a completely different feel. The frequency and duration of your rides will determine which material would benefit you the best.
Our Lite material is a good option for the occasional rider who is on the bike for a few hours throughout the day. It is perfect for anyone simply looking for relief from the seat.
The Air Gel is a better fit for riders who have multiple comfort needs for short and long rides. It is a step above the Lite material, being more versatile and providing a more solid feel. The AirGel is preferred among our adventure riders as the gel will help to dampen vibration. We have found that riders with tailbone issues prefer this material.
The Classic material is the best option for frequent long distance riders who want the best level of comfort. The medical grade neoprene rubber material is the most flexible material, conforming to best to the body, and absorbing more energy that is otherwise transferred from the road to the rider. Riders with back issues (e.g. sciatica), often report to have the best results on the Classic material.
WHICH SIZE/SHAPE DO I NEED?
The shape that you choose is bike specific; you will want to find the closest fit for the seat you are using it on. We offer the Smart shape for the wider seats, side by side UTVs, office chairs, cars, etc. This cushion is 15.5” x 14”.
The Sport shape is smaller and narrower, tapering towards the front of the cushion. If you plan to use your cushion on multiple bikes, we recommend this shape. This cushion is 12” x 12”.
The Pillion shape is even smaller and rectangular. This cushion is 8.5” x 11.5”.
WHAT HAPPENS IF THE CUSHION POPS?
This is unlikely to ever happen under normal use! The Lite material is made of Polyurethane, the AirGel is made up of three layers of Polyurethane, and the Classic is made of medical grade neoprene rubber. All of the materials are extremely durable. Of course, we advise you not to use the cushion with any sharp objects in your pocket, but we provide you with peel and stick patch kits to seal a puncture in case of an accident.
WILL THE CUSHION GET HOT?
Our cushions are specifically designed to prevent heat or moisture build-up. The cover is a light weight, breathable polyester material that is slightly perforated to allow air to flow through. Air also moves between the interconnected air cells in the bladder to keep you cool.
HOW DOES THE CUSHION HOLD UP TO THE WEATHER?
Remember, we are from Minnesota, so our cushions have been exposed to the best and the worst weather conditions! The cushions are able to withstand the cold and counteract the heat, keeping you cool and dry as you ride. The cover is made of Polyester, so it might get wet in the rain. However, it is machine washable and will dry easily & quite quickly. The bladder is airtight, so a little water will not harm it.
CAN I USE THE CUSHION SOMEWHERE OTHER THAN MY MOTORCYCLE SEAT?
Of course, we encourage it! You can use the Wild Ass Cushion anywhere you sit! We use them on our office chairs, in the car or truck when we travel, horse saddles, kayaks, etc. Their versatility makes them priceless!
WHERE CAN I FIND CUSTOMER REVIEWS?
We love when people visit or call and tell us how their Wild Ass Cushion has completely changed their riding experience! We have all our testimonials on our Youtube channel: https://www.youtube.com/channel/UCsTxiKx2Fgoqa-UmB1PARDw
WHERE ARE THE CUSHIONS MADE?
Our cushions are made in an FDA approved wheelchair cushion factory in South Korea. They are then shipped to the United States where they arrive at our shop in Brainerd, Minnesota. Each part of every cushion is then checked over, approved, assembled, and made ready to go!
WHAT MAKES YOUR CUSHION DIFFERENT FROM OTHERS ON THE MARKET?
Like previously mentioned, our cushions are manufactured in an FDA approved wheelchair cushion factory. The technology behind the design of Wild Ass cushions is used in the medical field. Every part of a Wild Ass cushion has been carefully thought out to provide the best functionality and relieve the most pressure. The configuration and shape of the cells in the air bladders is different from any other cushion out there, and is designed and shaped to better conform to your body. The materials that we offer you are unique to us. We are the only company in the world combining air and gel! Plus, who could forget a name like WIld Ass??
WHO DO I CONTACT IF I HAVE A WARRANTY ISSUE?
Should you ever have an issue with your cushion that is through no fault of your own, we will take care of you! When you purchase a cushion, you receive our personal contact info. All you need to do is call or email, talk to real people, and we will send a replacement part your way!